FAQ

 

PAYMENTS

-How can I pay for my jewellery?
WHY NOT accept online banking, all major credit cards(i.e. VISA, MasterCard etc) or Paypal.

-Is this site safe and secure?
Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

SHIPPING

-Where in the world does your jewellery shop to?
We ship worldwide with DHL e-Commerce International. For domestic orders, we ship with J&T.

-How much does shipping cost?
We provide free shipping for all domestic (Malaysia) buyers. For overseas orders, we charge $9 USD for all orders.

-How long will it take for my jewellery to arrive?
All items take at least 4 working days before your order is shipped off as each item is handcrafted by WHY NOT and made to order.
Shipments are immediately processed after that. Deliveries within Malaysia may take a total 5-7 business days, while overseas orders may take 7-14 business days. Contact us for expedited shipping option.

-Can I track my jewellery journey in the mail?
You will be notified once your order has been shipped via email and will be provided with a tracking number.

RETURN POLICY

-How if I receive faulty product?
All jewellery are quality examined by us before dispatch. We always ensure all items shipped are of 100% new and in excellent condition. However, if you still receive faulty product, you must
-email us at enquiry@www.whynot.com.my to book in the return immediately .
-ensure items are in their original packaging.
-please note that “wear and tear “is not considered a fault.
-WHY NOT is not liable for lost or stolen parcels.

ORDERS
-I don’t know my ring size, what should I do?
You can click on the Ring Size Guide link to find out the measuring way.

– I receive my order but I selected the wrong size, what should I do?
We offer free re-size on all new purchase items within 7 days of delivery. Additional re-size (within 30 days of delivery) will incur a few of $20 USD plus postage. Any re-sizes outside of this time frame (30 days) will not be accepted.

-Any further question?
You can contact us through our contact page! We will be happy to assist.